Customer service
Software that teams use to answer customers and keep them successful after the sale.
Includes: Help desks, live chat, shared inboxes, contact centres, AI support agents, help centres, customer success and customer feedback.
For example: Zendesk, Intercom, Gainsight.
Subcategories
- Help desks and ticketing 14
- Live chat and messaging 3
- Shared inboxes 3
- Contact centres 4
- AI customer service agents 1
- Customer success 1
- Customer feedback and experience management 2
28 listed products
| Product | What it says it does |
|---|---|
| Salesforce Service Cloud | Bring AI agents, human expertise, and your trusted data together to deliver resolutions, personalized experiences, and stronger customer… |
| Gainsight | Gainsight gives your people and AI agents the context to act at the right moment, so you can retain and grow more customers. |
| Hiver | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. |
| NICE CXone | NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single… |
| Qualtrics | The next generation of Experience Management, the XM Data & AI Platform, turns human understanding into a system of decision |
| Dixa | Dixa is the agentic customer service platform built for mid-market ecommerce and consumer brands. |
| Re:amaze | AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses |
| Crisp | The AI Customer Support Platform for Every Business - Crisp |
| Five9 | AI Contact Center Platform for Smarter CX | Five9 |
| Front | Front | Customer service platform, powered by AI |
| Genesys Cloud | Genesys Cloud: The Agentic AI CX Platform for the Enterprise |
| Gorgias | The Conversational AI platform for Ecommerce | Gorgias |
| HappyFox | AI Help Desk Software for Customer Support |
| Help Scout | The AI-driven support platform for customer-first brands |
| Intercom | A complete system for human and AI customer service |
| Kustomer | AI Customer Service Platform & CRM | Kustomer |
| LiveChat | LiveChat® is the best AI live chat software for business |
| Medallia | End-to-end customer experience management and orchestration |
| Missive | Inbox collaboration for teams that run on email |
| Pylon | Pylon is the only agentic support platform purpose-built for B2B. |
| Tidio | AI Customer Service That Turns Chats Into Revenue | Tidio |
| Zendesk | AI-Powered Customer Service Platform | Zendesk |
| Freshdesk | AI-Powered Customer Service Software |
| Gladly | Commerce AI for every customer moment. |
| Talkdesk | CCaaS for people. CXA for AI. |
| Zoho Desk | AI help desk software |
| Ada | Not observed |
| HubSpot Service Hub | Not observed |
26 of these are read from their own pages. A product appears where AirStack's category list places it; 7,865 of 13,386 listed products carry no category yet.