Contact centres
Cloud software for customer call centres: call routing, agent desktops, workforce management and quality monitoring.
Includes: CCaaS, IVR, outbound dialers for service teams and workforce engagement. Not: phone systems for staff (Phone systems and VoIP).
For example: Talkdesk, Five9, Genesys Cloud, NICE CXone.
4 listed products
| Product | What it says it does |
|---|---|
| NICE CXone | NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single… |
| Five9 | AI Contact Center Platform for Smarter CX | Five9 |
| Genesys Cloud | Genesys Cloud: The Agentic AI CX Platform for the Enterprise |
| Talkdesk | CCaaS for people. CXA for AI. |
4 of these are read from their own pages. A product appears where AirStack's category list places it; 7,865 of 13,386 listed products carry no category yet.