Help desks and ticketing
Software that turns customer questions from email, chat, phone and social media into tickets that agents answer, route and track.
Includes: Customer help desks and omnichannel support suites. Not: internal IT service desks (IT service management).
For example: Zendesk, Freshdesk, Help Scout, Intercom.
14 listed products
| Product | What it says it does |
|---|---|
| Salesforce Service Cloud | Bring AI agents, human expertise, and your trusted data together to deliver resolutions, personalized experiences, and stronger customer… |
| Dixa | Dixa is the agentic customer service platform built for mid-market ecommerce and consumer brands. |
| Re:amaze | AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses |
| Gorgias | The Conversational AI platform for Ecommerce | Gorgias |
| HappyFox | AI Help Desk Software for Customer Support |
| Help Scout | The AI-driven support platform for customer-first brands |
| Intercom | A complete system for human and AI customer service |
| Kustomer | AI Customer Service Platform & CRM | Kustomer |
| Pylon | Pylon is the only agentic support platform purpose-built for B2B. |
| Zendesk | AI-Powered Customer Service Platform | Zendesk |
| Freshdesk | AI-Powered Customer Service Software |
| Gladly | Commerce AI for every customer moment. |
| Zoho Desk | AI help desk software |
| HubSpot Service Hub | Not observed |
13 of these are read from their own pages. A product appears where AirStack's category list places it; 7,865 of 13,386 listed products carry no category yet.