Customer feedback and experience management
Software that collects and analyses what customers say about their experience: surveys, scores and comments across channels.
Includes: NPS and CSAT programs, voice of the customer and experience management suites. Not: general-purpose forms and surveys (Forms and surveys).
For example: Qualtrics, Medallia, Delighted.
2 listed products
| Product | What it says it does |
|---|---|
| Qualtrics | The next generation of Experience Management, the XM Data & AI Platform, turns human understanding into a system of decision |
| Medallia | End-to-end customer experience management and orchestration |
2 of these are read from their own pages. A product appears where AirStack's category list places it; 7,865 of 13,386 listed products carry no category yet.