Customer support
Collects customer questions from email, chat and social into one queue so a team can answer, track and learn from them.
Search AirStackWhy teams use it
- No customer message lost between inboxes
- Faster answers with saved replies and a help centre
- Self-service articles that answer common questions
- Reports on response times and recurring problems
Who uses it: Support agent, Support team lead, Support operations manager, Customer success manager, Community manager. Watch for: AI reply features are often billed by usage on top of per-agent pricing; check how each conversation is counted. AirStack’s guide to the category.
Customer support in numbers
| Free plan | 7 of 23 researched |
|---|---|
| Prices read by AirStack | 17 of 23 researched |
| SOC 2 or ISO 27001 | 10 of 23 researched |
| Open source | 0 of 23 researched |
| AI in its one-line description | 23 of 23 researched |
Median list price per user a month: $25 (Salesforce Service Cloud Starter Suite), across 14 products with a published per-user price. Shares count what each product’s own pages state.
25 products
| Product | What it says it does | Starting at |
|---|---|---|
| Hiver | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. | $25 Growth · per user / month |
| Re:amaze | AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses | $29 Basic · per user / month |
| Help Scout | The AI-driven support platform for customer-first brands | $ 25 Standard · per user / month |
| Zendesk | AI-Powered Customer Service Platform | Zendesk | $19 Support Team · per user / month |
| Tidio | AI Customer Service That Turns Chats Into Revenue | Tidio | $ 24.17 Starter / month free plan |
| Dixa | Dixa is the agentic customer service platform built for mid-market ecommerce and consumer brands. | €89 Growth · per user / month |
| Front | Front | Customer service platform, powered by AI | $25 Starter · per user / month |
| Kustomer | AI Customer Service Platform & CRM | Kustomer | Not observed |
| Talkdesk | CCaaS for people. CXA for AI. | $85 USD Digital Essentials · per user / month |
| Crisp | The AI Customer Support Platform for Every Business - Crisp | $ 45 Mini / month free plan |
| Gorgias | The Conversational AI platform for Ecommerce | Gorgias | Not observed |
| Pylon | Pylon is the only agentic support platform purpose-built for B2B. | $35 Phone · per user / month |
| Zoho Desk | AI help desk software | Not observed |
| Five9 | AI Contact Center Platform for Smarter CX | Five9 | $ 119 Digital · per user / month |
| Gainsight | Gainsight gives your people and AI agents the context to act at the right moment, so you can retain and grow more customers. | Not observed |
| NICE CXone | NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single… | $2 The Ultimate Government Experience · per user / year |
| Salesforce Service Cloud | Bring AI agents, human expertise, and your trusted data together to deliver resolutions, personalized experiences, and stronger customer… | $25 Starter Suite · per user / month |
| LiveChat | LiveChat® is the best AI live chat software for business | $19 Essential · per user / month |
| Intercom | A complete system for human and AI customer service | $19 Essential · per user / month |
| Genesys Cloud | Genesys Cloud: The Agentic AI CX Platform for the Enterprise | $75 USD Genesys Cloud CX 1 · per user / month |
| Freshdesk | AI-Powered Customer Service Software | Not observed |
| Gladly | Commerce AI for every customer moment. | Not observed |
| HappyFox | AI Help Desk Software for Customer Support | $1 Assist AI · per user / month |
| Ada | Not observed | Not observed |
| HubSpot Service Hub | Not observed | Not observed |
Prices are list prices as written on each pricing page; hover one for its quote. “Not observed” means AirStack has not found it on that product’s pages.
Open-source candidates
- glpi-project/glpi OpenSSF Scorecard 6.7/10 · GPL-3.0
- django-helpdesk/django-helpdesk OpenSSF Scorecard 6.5/10 · BSD-3-Clause
Projects that pass OpenSSF Scorecard’s automated checks. Automated checks, not an audit.