Help Scout vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Zoho Desk | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | AI help desk software zoho.com |
| Starting at | $ 25 Standard · per user / month | Not observed |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | HIPAA, SOC 2 helpscout.com | Not observed |
| Free plan | Yes helpscout.com | Yes zoho.com |
| Plans | Free, Standard, Plus, Pro helpscout.com | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Help Scout claims HIPAA on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Help Scout claims SOC 2 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.