Help Scout vs Tidio
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Tidio | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | AI Customer Service That Turns Chats Into Revenue | Tidio tidio.com |
| Starting at | $ 25 Standard · per user / month | $ 24.17 Starter / month free plan listed |
| Platforms | Not observed | Android, Browser, Mac, Windows, iOS tidio.com |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Instagram, Live Chat, Messenger, WhatsApp, email, Email integration, Instagram integration, Messenger integration, WhatsApp integration, BigCommerce, Ecwid, PrestaShop, Shopify, Squarespace, Wix, WordPress, Salesforce, Zendesk tidio.com |
| Compliance | HIPAA, SOC 2 helpscout.com | CCPA, GDPR, SOC 2 tidio.com |
| Free plan | Yes helpscout.com | Yes tidio.com |
| Plans | Free, Standard, Plus, Pro helpscout.com | Premium, Free, Growth, Plus, Starter, Customer Service, Flows, Lyro AI Agent tidio.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Pay only for AI conversations tidio.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Trusted by 300,000+ businesses: tidio.com |
Where they differ
- Tidio claims GDPR on its own pages; Help Scout’s pages read by AirStack do not mention it.
- Help Scout claims HIPAA on its own pages; Tidio’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.