Help Scout vs Talkdesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Talkdesk | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | CCaaS for people. CXA for AI. talkdesk.com |
| Starting at | $ 25 Standard · per user / month | $85 USD Digital Essentials · per user / month |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Epic, Talkdesk for Salesforce, Talkdesk Zendesk Connector, Talkdesk for Microsoft Teams, Talkdesk ServiceNow Connector, Talkdesk HubSpot Connector, Talkdesk Microsoft Dynamics 365 Connector, Talkdesk Zoom Connector, Talkdesk Slack Connector talkdesk.com |
| Compliance | HIPAA, SOC 2 helpscout.com | Not observed |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Digital Essentials, Voice Essentials, Elite, Industry Experience Clouds, Talkdesk Express talkdesk.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Per user, Per month talkdesk.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | are trusted by more than 1,800 businesses in 75 countries. talkdesk.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Talkdesk’s pages.
- Help Scout claims HIPAA on its own pages; Talkdesk’s pages read by AirStack do not mention it.
- Help Scout claims SOC 2 on its own pages; Talkdesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.