Help Scout vs Pylon
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Pylon | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com |
| Starting at | $ 25 Standard · per user / month | $35 Phone · per user / month |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com |
| Compliance | HIPAA, SOC 2 helpscout.com | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Advanced, Enterprise, Professional usepylon.com |
| Models supported | Not observed | ChatGPT, Claude usepylon.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Pylon's pricing is seat-based and credit usage-based. usepylon.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Trusted by 1,500+ B2B customers globally usepylon.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Pylon’s pages.
- Pylon claims GDPR on its own pages; Help Scout’s pages read by AirStack do not mention it.
- Pylon claims ISO 27001 on its own pages; Help Scout’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.