Help Scout vs NICE CXone
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | NICE CXone | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single, unified foundation. nice.com |
| Starting at | $ 25 Standard · per user / month | $2 The Ultimate Government Experience · per user / year |
| Deployment | Not observed | cloud nice.com |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Prebuilt CRM integrations, Microsoft Dynamics, Oracle, Salesforce, ServiceNow, Zendesk nice.com |
| Compliance | HIPAA, SOC 2 helpscout.com | ISO 27001, SOC 2 nice.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Core Suite, Essential Suite, Omnichannel Suite, Complete Suite, Ultimate Suite nice.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Per agent per month nice.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Not observed |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on NICE CXone’s pages.
- Help Scout claims HIPAA on its own pages; NICE CXone’s pages read by AirStack do not mention it.
- NICE CXone claims ISO 27001 on its own pages; Help Scout’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.