Help Scout vs LiveChat
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | LiveChat | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | LiveChat® is the best AI live chat software for business livechat.com |
| Starting at | $ 25 Standard · per user / month | $19 Essential · per user / month |
| Platforms | Not observed | Android, Mac, Web browser, Windows, iOS livechat.com |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Shopify, BigCommerce, Messenger, Squarespace, Webflow, WhatsApp, WooCommerce, WordPress livechat.com |
| Compliance | HIPAA, SOC 2 helpscout.com | CCPA, GDPR, SOC 2 livechat.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Not observed |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Not observed |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Join 30,000+ companies livechat.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on LiveChat’s pages.
- LiveChat claims GDPR on its own pages; Help Scout’s pages read by AirStack do not mention it.
- Help Scout claims HIPAA on its own pages; LiveChat’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.