Help Scout vs Kustomer
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Kustomer | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | AI Customer Service Platform & CRM | Kustomer kustomer.com |
| Starting at | $ 25 Standard · per user / month | Not observed |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Facebook, Instagram, TikTok Shop, WhatsApp Business Accounts, 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce, Calabrio, Chargify, Clearbit, Consio, Cordless, Corso, Crowdin, Cuein kustomer.com |
| Compliance | HIPAA, SOC 2 helpscout.com | GDPR, ISO 27001, SOC 2 kustomer.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Not observed |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Not observed |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Trusted by 600+ B2C & B2B companies to deliver better experiences kustomer.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Kustomer’s pages.
- Kustomer claims GDPR on its own pages; Help Scout’s pages read by AirStack do not mention it.
- Help Scout claims HIPAA on its own pages; Kustomer’s pages read by AirStack do not mention it.
- Kustomer claims ISO 27001 on its own pages; Help Scout’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.