Help Scout vs Intercom
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Intercom | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | A complete system for human and AI customer service intercom.com |
| Starting at | $ 25 Standard · per user / month | $19 Essential · per user / month |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Github, Shopify, Slack, Freshdesk, Hubspot, Salesforce intercom.com |
| Compliance | HIPAA, SOC 2 helpscout.com | HIPAA intercom.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Advanced, Essential, Expert intercom.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) intercom.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | Trusted by 30,000+ leading brands intercom.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Intercom’s pages.
- Help Scout claims SOC 2 on its own pages; Intercom’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.