Help Scout vs Hiver
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Help Scout | Hiver | |
|---|---|---|
| What it says it does | The AI-driven support platform for customer-first brands helpscout.com | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com |
| Starting at | $ 25 Standard · per user / month | $25 Growth · per user / month |
| Platforms | Not observed | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com |
| Deployment | Not observed | Amazon web services (AWS) hiverhq.com |
| Integrations | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com |
| Compliance | HIPAA, SOC 2 helpscout.com | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com |
| Free plan | Yes helpscout.com | Not observed |
| Plans | Free, Standard, Plus, Pro helpscout.com | Elite, Growth, Pro hiverhq.com |
| Pricing basis | Pay per resolution on a monthly basis. helpscout.com | /user/month hiverhq.com |
| Customers (their claim) | Powering support for 12,000+ customer-first brands helpscout.com | More than 10,000 teams worldwide use Hiver. hiverhq.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Hiver’s pages.
- Hiver claims GDPR on its own pages; Help Scout’s pages read by AirStack do not mention it.
- Hiver claims ISO 27001 on its own pages; Help Scout’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.