Gorgias vs Help Scout
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Gorgias | Help Scout | |
|---|---|---|
| What it says it does | The Conversational AI platform for Ecommerce | Gorgias gorgias.com | The AI-driven support platform for customer-first brands helpscout.com |
| Starting at | Not observed | $ 25 Standard · per user / month |
| Integrations | BigCommerce, Magento, Shopify, WooCommerce, Attentive, Bloomreach, Loop Returns, Recharge, Yotpo, Reveal by Omniconvert, Stay Ai, SavedBy Package Protection gorgias.com | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com |
| Compliance | HIPAA, SOC 2 gorgias.com | HIPAA, SOC 2 helpscout.com |
| Free plan | Not observed | Yes helpscout.com |
| Plans | Not observed | Free, Standard, Plus, Pro helpscout.com |
| Pricing basis | AI Agent on every plan, pay only when it resolves a conversation. gorgias.com | Pay per resolution on a monthly basis. helpscout.com |
| Customers (their claim) | 17,000+ ecommerce brands powered globally gorgias.com | Powering support for 12,000+ customer-first brands helpscout.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Gorgias’s pages.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.