Genesys Cloud vs Hiver
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Genesys Cloud | Hiver | |
|---|---|---|
| What it says it does | Genesys Cloud: The Agentic AI CX Platform for the Enterprise genesys.com | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com |
| Starting at | $75 USD Genesys Cloud CX 1 · per user / month | $25 Growth · per user / month |
| Platforms | Not observed | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com |
| Deployment | Not observed | Amazon web services (AWS) hiverhq.com |
| Integrations | Salesforce, ServiceNow, Amazon Lex, Google Cloud, 8×8, Microsoft, Zoom genesys.com | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com |
| Compliance | Not observed | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com |
| Plans | Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 4 genesys.com | Elite, Growth, Pro hiverhq.com |
| Pricing basis | per user/month billed annually genesys.com | /user/month hiverhq.com |
| Customers (their claim) | Not observed | More than 10,000 teams worldwide use Hiver. hiverhq.com |
Where they differ
- Hiver claims GDPR on its own pages; Genesys Cloud’s pages read by AirStack do not mention it.
- Hiver claims HIPAA on its own pages; Genesys Cloud’s pages read by AirStack do not mention it.
- Hiver claims ISO 27001 on its own pages; Genesys Cloud’s pages read by AirStack do not mention it.
- Hiver claims SOC 2 on its own pages; Genesys Cloud’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.