Freshdesk vs Help Scout
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Freshdesk | Help Scout | |
|---|---|---|
| What it says it does | AI-Powered Customer Service Software freshworks.com | The AI-driven support platform for customer-first brands helpscout.com |
| Starting at | Not observed | $ 25 Standard · per user / month |
| Integrations | Not observed | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com |
| Compliance | Not observed | HIPAA, SOC 2 helpscout.com |
| Free plan | Yes freshworks.com | Yes helpscout.com |
| Plans | Enterprise, Growth, Pro freshworks.com | Free, Standard, Plus, Pro helpscout.com |
| Pricing basis | Not observed | Pay per resolution on a monthly basis. helpscout.com |
| Customers (their claim) | Trusted by 50,000+ businesses worldwide freshworks.com | Powering support for 12,000+ customer-first brands helpscout.com |
Where they differ
- Help Scout claims HIPAA on its own pages; Freshdesk’s pages read by AirStack do not mention it.
- Help Scout claims SOC 2 on its own pages; Freshdesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.