Five9 vs Help Scout
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Five9 | Help Scout | |
|---|---|---|
| What it says it does | AI Contact Center Platform for Smarter CX | Five9 five9.com | The AI-driven support platform for customer-first brands helpscout.com |
| Starting at | $ 119 Digital · per user / month | $ 25 Standard · per user / month |
| Integrations | Cresta, Dynamics 365, Google Cloud, Salesforce, ServiceNow, Zendesk, Dynamics, Oracle, ATT Office@hand, Microsoft Teams, RingCentral, Zoom five9.com | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com |
| Compliance | HIPAA five9.com | HIPAA, SOC 2 helpscout.com |
| Free plan | Not observed | Yes helpscout.com |
| Plans | Digital, Core, Plus, Pro, Enterprise five9.com | Free, Standard, Plus, Pro helpscout.com |
| Pricing basis | Prices above are per concurrent user five9.com | Pay per resolution on a monthly basis. helpscout.com |
| Customers (their claim) | 4,000+ Customers five9.com | Powering support for 12,000+ customer-first brands helpscout.com |
Where they differ
- Help Scout’s pages state a free plan; AirStack has not found that on Five9’s pages.
- Help Scout claims SOC 2 on its own pages; Five9’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.