Five9 vs Genesys Cloud
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Five9 | Genesys Cloud | |
|---|---|---|
| What it says it does | AI Contact Center Platform for Smarter CX | Five9 five9.com | Genesys Cloud: The Agentic AI CX Platform for the Enterprise genesys.com |
| Starting at | $ 119 Digital · per user / month | $75 USD Genesys Cloud CX 1 · per user / month |
| Integrations | Cresta, Dynamics 365, Google Cloud, Salesforce, ServiceNow, Zendesk, Dynamics, Oracle, ATT Office@hand, Microsoft Teams, RingCentral, Zoom five9.com | Salesforce, ServiceNow, Amazon Lex, Google Cloud, 8×8, Microsoft, Zoom genesys.com |
| Compliance | HIPAA five9.com | Not observed |
| Plans | Digital, Core, Plus, Pro, Enterprise five9.com | Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 4 genesys.com |
| Pricing basis | Prices above are per concurrent user five9.com | per user/month billed annually genesys.com |
| Customers (their claim) | 4,000+ Customers five9.com | Not observed |
Where they differ
- Five9 claims HIPAA on its own pages; Genesys Cloud’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.