Crisp vs Help Scout
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Crisp | Help Scout | |
|---|---|---|
| What it says it does | The AI Customer Support Platform for Every Business - Crisp crisp.chat | The AI-driven support platform for customer-first brands helpscout.com |
| Starting at | $ 45 Mini / month free plan listed | $ 25 Standard · per user / month |
| Platforms | Mac, Windows crisp.chat | Not observed |
| Integrations | Adobe, Prestashop, Shopify, WooCommerce, Whatsapp Business, Zapier, Slack, GitHub, Salesforce, Hubspot crisp.chat | HubSpot, Jira, Salesforce, ChatGPT, Claude, ActiveCampaign, Aircall, AppFollow, Asana, Better Reports, BlinkMetrics, BriteVerify, Campaign Monitor, Capsule, Carrick, Census, ChannelReply, ChargeDesk, Chatra, Churn Buster, ChurnZero, CircleLoop, Close, CloudTalk, Constant Contact, ContactUs, Cordless, Crowdin, Custom Apps, Cyfe, Databox, Elevio, Everhour, Facebook, Fivetran, Fleep, Flowdock, FormKeep, FullContact, FullStory, Geckoboard, GitHub, Gladly, Gmail, Google Apps, Google Sheets, Gravity Forms, Help Desk Migration, Heymarket, Highrise, Hively, Infusionsoft by Keap, Instagram, Intercom, Iorad, Jetson, JustCall, KISSmetrics, Kaizen, Klaviyo, LemonStand, Linear, LiquidPlanner, MESA, Magento, Mailchimp, Make, Merge, Messenger by Facebook, Metorik, Mixpanel, Monkedo, MySQL, Nicereply, Numerics, Olark, OnePageCRM, Paperform, Pipedrive, Plecto, Process Street, Pushover, Salesmachine, SamCart, Savio, ScreenReply, Segment.io, Shopify, Skyvia, Slack, Smith.ai, SnapEngage, Solo AI, Stripe, Supademo, Super SLA, Survey Funnel, SurveyGizmo, SurveyMonkey, Talkdesk, Text Request, Textline, Transifex, Trello, Uncanny Automator, Userlike, Voicemail, Webhooks, Weglot, WhatsApp, WooCommerce, WordPress, Wufoo, Zapier, Zengine, unitQ, viaSocket helpscout.com |
| Compliance | Not observed | HIPAA, SOC 2 helpscout.com |
| Free plan | Yes crisp.chat | Yes helpscout.com |
| Plans | Crisp Plus, Essentials, Free, Mini, Plus, Enterprise crisp.chat | Free, Standard, Plus, Pro helpscout.com |
| Pricing basis | Per month, per workspace crisp.chat | Pay per resolution on a monthly basis. helpscout.com |
| Customers (their claim) | Trusted by 10,000 companies of all sizes crisp.chat | Powering support for 12,000+ customer-first brands helpscout.com |
Where they differ
- Help Scout claims HIPAA on its own pages; Crisp’s pages read by AirStack do not mention it.
- Help Scout claims SOC 2 on its own pages; Crisp’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.