Zendesk vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Zendesk | Zoho Desk | |
|---|---|---|
| What it says it does | AI-Powered Customer Service Platform | Zendesk zendesk.com | AI help desk software zoho.com |
| Starting at | $19 Support Team · per user / month | Not observed |
| Integrations | Not observed | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | ISO 27001, SOC 2 zendesk.com | Not observed |
| Free plan | Yes zendesk.com | Yes zoho.com |
| Plans | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Pricing basis | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | See why 80,000+ companies choose Zendesk for AI service zendesk.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Zendesk claims ISO 27001 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Zendesk claims SOC 2 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.