Tidio vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Tidio | Zendesk | |
|---|---|---|
| What it says it does | AI Customer Service That Turns Chats Into Revenue | Tidio tidio.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $ 24.17 Starter / month free plan listed | $19 Support Team · per user / month |
| Platforms | Android, Browser, Mac, Windows, iOS tidio.com | Not observed |
| Integrations | Instagram, Live Chat, Messenger, WhatsApp, email, Email integration, Instagram integration, Messenger integration, WhatsApp integration, BigCommerce, Ecwid, PrestaShop, Shopify, Squarespace, Wix, WordPress, Salesforce, Zendesk tidio.com | Not observed |
| Compliance | CCPA, GDPR, SOC 2 tidio.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Yes tidio.com | Yes zendesk.com |
| Plans | Premium, Free, Growth, Plus, Starter, Customer Service, Flows, Lyro AI Agent tidio.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | Pay only for AI conversations tidio.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | Trusted by 300,000+ businesses: tidio.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Tidio claims GDPR on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Zendesk claims ISO 27001 on its own pages; Tidio’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.