Talkdesk vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Talkdesk | Zendesk | |
|---|---|---|
| What it says it does | CCaaS for people. CXA for AI. talkdesk.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $85 USD Digital Essentials · per user / month | $19 Support Team · per user / month |
| Integrations | Epic, Talkdesk for Salesforce, Talkdesk Zendesk Connector, Talkdesk for Microsoft Teams, Talkdesk ServiceNow Connector, Talkdesk HubSpot Connector, Talkdesk Microsoft Dynamics 365 Connector, Talkdesk Zoom Connector, Talkdesk Slack Connector talkdesk.com | Not observed |
| Compliance | Not observed | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Digital Essentials, Voice Essentials, Elite, Industry Experience Clouds, Talkdesk Express talkdesk.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | Per user, Per month talkdesk.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | are trusted by more than 1,800 businesses in 75 countries. talkdesk.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Talkdesk’s pages.
- Zendesk claims ISO 27001 on its own pages; Talkdesk’s pages read by AirStack do not mention it.
- Zendesk claims SOC 2 on its own pages; Talkdesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.