SolarWinds Service Desk vs SysAid
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| SolarWinds Service Desk | SysAid | |
|---|---|---|
| What it says it does | A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value solarwinds.com | SysAid: ITSM Software With Agentic AI That Gets IT Done sysaid.com |
| Starting at | $39 Service Desk · per user / month | Not observed |
| Deployment | cloud-based solarwinds.com | Cloud, On-Premise sysaid.com |
| Integrations | Dameware Remote Everywhere, Microsoft Teams, Open REST API, Slack, SolarWinds Observability Self-Hosted solarwinds.com | Azure AD, Intune, O365, Salesforce, SharePoint, Slack, Splashtop, Lansweeper, Workato, 2Checkout, 4me, Active Directory, Asana, Azure sysaid.com |
| Compliance | SOC 2 solarwinds.com | CCPA, GDPR, ISO 27001, SOC 2 sysaid.com |
| Plans | Not observed | Enterprise, Professional sysaid.com |
| Pricing basis | Per month, per technician, supports unlimited users. solarwinds.com | Not observed |
| Customers (their claim) | Not observed | 5,000+ IT teams in 140 countries run on SysAid sysaid.com |
Where they differ
- SysAid claims GDPR on its own pages; SolarWinds Service Desk’s pages read by AirStack do not mention it.
- SysAid claims ISO 27001 on its own pages; SolarWinds Service Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.