IT and service desk
Takes requests and incidents from employees, tracks devices and software, and lets IT fix problems remotely.
Search AirStackWhy teams use it
- Every IT request logged, assigned and tracked to done
- Self-service answers for common requests like resets
- Remote access to fix a laptop without a desk visit
- A current list of devices, licences and owners
Who uses it: IT support specialist, Service desk analyst, IT manager, Systems administrator, Managed service provider technician. Watch for: Remote-access and device tools may price per technician and per device; count both before you compare plans. AirStack’s guide to the category.
IT and service desk in numbers
| Free plan | 4 of 14 researched |
|---|---|
| Prices read by AirStack | 6 of 14 researched |
| SOC 2 or ISO 27001 | 7 of 14 researched |
| Open source | 0 of 14 researched |
| AI in its one-line description | 8 of 14 researched |
17 products
| Product | What it says it does | Starting at |
|---|---|---|
| Lansweeper | Lansweeper gives IT and Security teams one shared, trusted view across IT, OT, cloud, and AI. | Not observed |
| NinjaOne | NinjaOne is the unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. | Not observed |
| TeamViewer | TeamViewer—The Digital Workplace Platform | Not observed |
| Zluri | Gain complete visibility into identities and access, automate governance, and continuously manage identity risk across your enterprise. | Not observed |
| SysAid | SysAid: ITSM Software With Agentic AI That Gets IT Done | Not observed |
| ManageEngine ServiceDesk Plus | AI-driven unified service management platform for the digital enterprise | US$13 STANDARD · per user / month |
| Jira Service Management | Unite teams on a single AI-powered platform to deliver service at scale. | $21.50 Standard · per user / month free plan |
| Torii | Torii discovers your entire SaaS and AI stack, reclaims wasted spend, and automates onboarding and offboarding — all from one place. | Not observed |
| ConnectWise | The agentic platform for MSPs and IT teams | Not observed |
| HaloITSM | Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution. | $1M The Halo Enterprise Package / year |
| Ivanti Neurons for ITSM | Flexible proactive service management for the enterprise. | Not observed |
| SolarWinds Service Desk | A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with… | $39 Service Desk · per user / month |
| Zendesk for Employee Service | Employee Service Give employees the fastest resolutions through a scalable, intuitive platform | $19 Support Team · per user / month |
| TOPdesk | Service management platform | £51 Essential · per user / month |
| AnyDesk | Not observed | Not observed |
| Atera | Not observed | Not observed |
| Freshservice | Not observed | Not observed |
Prices are list prices as written on each pricing page; hover one for its quote. “Not observed” means AirStack has not found it on that product’s pages.
Open-source candidates
- glpi-project/glpi OpenSSF Scorecard 6.7/10 · GPL-3.0
- projectdiscovery/cloudlist OpenSSF Scorecard 6.3/10 · MIT
- frappe/erpnext OpenSSF Scorecard 6.0/10 · GPL-3.0
Projects that pass OpenSSF Scorecard’s automated checks. Automated checks, not an audit.