Pylon vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Pylon | Zoho Desk | |
|---|---|---|
| What it says it does | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com | AI help desk software zoho.com |
| Starting at | $35 Phone · per user / month | Not observed |
| Integrations | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com | Not observed |
| Free plan | Not observed | Yes zoho.com |
| Plans | Advanced, Enterprise, Professional usepylon.com | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Models supported | ChatGPT, Claude usepylon.com | Not observed |
| Pricing basis | Pylon's pricing is seat-based and credit usage-based. usepylon.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | Trusted by 1,500+ B2B customers globally usepylon.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Zoho Desk’s pages state a free plan; AirStack has not found that on Pylon’s pages.
- Pylon claims GDPR on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Pylon claims HIPAA on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Pylon claims ISO 27001 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Pylon claims SOC 2 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.