Pylon vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Pylon | Zendesk | |
|---|---|---|
| What it says it does | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $35 Phone · per user / month | $19 Support Team · per user / month |
| Integrations | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com | Not observed |
| Compliance | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Advanced, Enterprise, Professional usepylon.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Models supported | ChatGPT, Claude usepylon.com | Not observed |
| Pricing basis | Pylon's pricing is seat-based and credit usage-based. usepylon.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | Trusted by 1,500+ B2B customers globally usepylon.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Pylon’s pages.
- Pylon claims GDPR on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Pylon claims HIPAA on its own pages; Zendesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.