Pylon vs Tidio
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Pylon | Tidio | |
|---|---|---|
| What it says it does | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com | AI Customer Service That Turns Chats Into Revenue | Tidio tidio.com |
| Starting at | $35 Phone · per user / month | $ 24.17 Starter / month free plan listed |
| Platforms | Not observed | Android, Browser, Mac, Windows, iOS tidio.com |
| Integrations | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com | Instagram, Live Chat, Messenger, WhatsApp, email, Email integration, Instagram integration, Messenger integration, WhatsApp integration, BigCommerce, Ecwid, PrestaShop, Shopify, Squarespace, Wix, WordPress, Salesforce, Zendesk tidio.com |
| Compliance | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com | CCPA, GDPR, SOC 2 tidio.com |
| Free plan | Not observed | Yes tidio.com |
| Plans | Advanced, Enterprise, Professional usepylon.com | Premium, Free, Growth, Plus, Starter, Customer Service, Flows, Lyro AI Agent tidio.com |
| Models supported | ChatGPT, Claude usepylon.com | Not observed |
| Pricing basis | Pylon's pricing is seat-based and credit usage-based. usepylon.com | Pay only for AI conversations tidio.com |
| Customers (their claim) | Trusted by 1,500+ B2B customers globally usepylon.com | Trusted by 300,000+ businesses: tidio.com |
Where they differ
- Tidio’s pages state a free plan; AirStack has not found that on Pylon’s pages.
- Pylon claims HIPAA on its own pages; Tidio’s pages read by AirStack do not mention it.
- Pylon claims ISO 27001 on its own pages; Tidio’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.