Jira Service Management vs SysAid
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Jira Service Management | SysAid | |
|---|---|---|
| What it says it does | Unite teams on a single AI-powered platform to deliver service at scale. atlassian.com | SysAid: ITSM Software With Agentic AI That Gets IT Done sysaid.com |
| Starting at | $21.50 Standard · per user / month free plan listed | Not observed |
| Deployment | Data Center, Cloud atlassian.com | Cloud, On-Premise sysaid.com |
| Integrations | Active Directory atlassian.com | Azure AD, Intune, O365, Salesforce, SharePoint, Slack, Splashtop, Lansweeper, Workato, 2Checkout, 4me, Active Directory, Asana, Azure sysaid.com |
| Compliance | Not observed | CCPA, GDPR, ISO 27001, SOC 2 sysaid.com |
| Free plan | Yes atlassian.com | Not observed |
| Plans | Standard, Enterprise, Premium atlassian.com | Enterprise, Professional sysaid.com |
| Pricing basis | per agent / month atlassian.com | Not observed |
| Customers (their claim) | Trusted by over 65,000 teams, big and small atlassian.com | 5,000+ IT teams in 140 countries run on SysAid sysaid.com |
Where they differ
- Jira Service Management’s pages state a free plan; AirStack has not found that on SysAid’s pages.
- SysAid claims GDPR on its own pages; Jira Service Management’s pages read by AirStack do not mention it.
- SysAid claims ISO 27001 on its own pages; Jira Service Management’s pages read by AirStack do not mention it.
- SysAid claims SOC 2 on its own pages; Jira Service Management’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.