Jira Service Management vs SolarWinds Service Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Jira Service Management | SolarWinds Service Desk | |
|---|---|---|
| What it says it does | Unite teams on a single AI-powered platform to deliver service at scale. atlassian.com | A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value solarwinds.com |
| Starting at | $21.50 Standard · per user / month free plan listed | $39 Service Desk · per user / month |
| Deployment | Data Center, Cloud atlassian.com | cloud-based solarwinds.com |
| Integrations | Active Directory atlassian.com | Dameware Remote Everywhere, Microsoft Teams, Open REST API, Slack, SolarWinds Observability Self-Hosted solarwinds.com |
| Compliance | Not observed | SOC 2 solarwinds.com |
| Free plan | Yes atlassian.com | Not observed |
| Plans | Standard, Enterprise, Premium atlassian.com | Not observed |
| Pricing basis | per agent / month atlassian.com | Per month, per technician, supports unlimited users. solarwinds.com |
| Customers (their claim) | Trusted by over 65,000 teams, big and small atlassian.com | Not observed |
Where they differ
- Jira Service Management’s pages state a free plan; AirStack has not found that on SolarWinds Service Desk’s pages.
- SolarWinds Service Desk claims SOC 2 on its own pages; Jira Service Management’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.