Jira Service Management vs ManageEngine ServiceDesk Plus
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Jira Service Management | ManageEngine ServiceDesk Plus | |
|---|---|---|
| What it says it does | Unite teams on a single AI-powered platform to deliver service at scale. atlassian.com | AI-driven unified service management platform for the digital enterprise manageengine.com |
| Starting at | $21.50 Standard · per user / month free plan listed | US$13 STANDARD · per user / month |
| Deployment | Data Center, Cloud atlassian.com | cloud, on-premises manageengine.com |
| Integrations | Active Directory atlassian.com | ChatGPT, Microsoft Copilot manageengine.com |
| Free plan | Yes atlassian.com | Yes manageengine.com |
| Plans | Standard, Enterprise, Premium atlassian.com | Standard, Professional, Enterprise manageengine.com |
| Pricing basis | per agent / month atlassian.com | Pricing is based on the number of technicians for the standard edition manageengine.com |
| Customers (their claim) | Trusted by over 65,000 teams, big and small atlassian.com | Not observed |
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.