Intercom vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Intercom | Zoho Desk | |
|---|---|---|
| What it says it does | A complete system for human and AI customer service intercom.com | AI help desk software zoho.com |
| Starting at | $19 Essential · per user / month | Not observed |
| Integrations | Github, Shopify, Slack, Freshdesk, Hubspot, Salesforce intercom.com | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | HIPAA intercom.com | Not observed |
| Free plan | Not observed | Yes zoho.com |
| Plans | Advanced, Essential, Expert intercom.com | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Pricing basis | Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) intercom.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | Trusted by 30,000+ leading brands intercom.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Zoho Desk’s pages state a free plan; AirStack has not found that on Intercom’s pages.
- Intercom claims HIPAA on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.