Intercom vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Intercom | Zendesk | |
|---|---|---|
| What it says it does | A complete system for human and AI customer service intercom.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $19 Essential · per user / month | $19 Support Team · per user / month |
| Integrations | Github, Shopify, Slack, Freshdesk, Hubspot, Salesforce intercom.com | Not observed |
| Compliance | HIPAA intercom.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Advanced, Essential, Expert intercom.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) intercom.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | Trusted by 30,000+ leading brands intercom.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Intercom’s pages.
- Intercom claims HIPAA on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Zendesk claims ISO 27001 on its own pages; Intercom’s pages read by AirStack do not mention it.
- Zendesk claims SOC 2 on its own pages; Intercom’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.