Intercom vs LiveChat
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Intercom | LiveChat | |
|---|---|---|
| What it says it does | A complete system for human and AI customer service intercom.com | LiveChat® is the best AI live chat software for business livechat.com |
| Starting at | $19 Essential · per user / month | $19 Essential · per user / month |
| Platforms | Not observed | Android, Mac, Web browser, Windows, iOS livechat.com |
| Integrations | Github, Shopify, Slack, Freshdesk, Hubspot, Salesforce intercom.com | Shopify, BigCommerce, Messenger, Squarespace, Webflow, WhatsApp, WooCommerce, WordPress livechat.com |
| Compliance | HIPAA intercom.com | CCPA, GDPR, SOC 2 livechat.com |
| Plans | Advanced, Essential, Expert intercom.com | Not observed |
| Pricing basis | Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) intercom.com | Not observed |
| Customers (their claim) | Trusted by 30,000+ leading brands intercom.com | Join 30,000+ companies livechat.com |
Where they differ
- LiveChat claims GDPR on its own pages; Intercom’s pages read by AirStack do not mention it.
- Intercom claims HIPAA on its own pages; LiveChat’s pages read by AirStack do not mention it.
- LiveChat claims SOC 2 on its own pages; Intercom’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.