Hiver vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Hiver | Zoho Desk | |
|---|---|---|
| What it says it does | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com | AI help desk software zoho.com |
| Starting at | $25 Growth · per user / month | Not observed |
| Platforms | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com | Not observed |
| Deployment | Amazon web services (AWS) hiverhq.com | Not observed |
| Integrations | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com | Not observed |
| Free plan | Not observed | Yes zoho.com |
| Plans | Elite, Growth, Pro hiverhq.com | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Pricing basis | /user/month hiverhq.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | More than 10,000 teams worldwide use Hiver. hiverhq.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Zoho Desk’s pages state a free plan; AirStack has not found that on Hiver’s pages.
- Hiver claims GDPR on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Hiver claims HIPAA on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Hiver claims ISO 27001 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Hiver claims SOC 2 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.