Hiver vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Hiver | Zendesk | |
|---|---|---|
| What it says it does | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $25 Growth · per user / month | $19 Support Team · per user / month |
| Platforms | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com | Not observed |
| Deployment | Amazon web services (AWS) hiverhq.com | Not observed |
| Integrations | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com | Not observed |
| Compliance | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Elite, Growth, Pro hiverhq.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | /user/month hiverhq.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | More than 10,000 teams worldwide use Hiver. hiverhq.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Hiver’s pages.
- Hiver claims GDPR on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Hiver claims HIPAA on its own pages; Zendesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.