Hiver vs Tidio
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Hiver | Tidio | |
|---|---|---|
| What it says it does | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com | AI Customer Service That Turns Chats Into Revenue | Tidio tidio.com |
| Starting at | $25 Growth · per user / month | $ 24.17 Starter / month free plan listed |
| Platforms | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com | Android, Browser, Mac, Windows, iOS tidio.com |
| Deployment | Amazon web services (AWS) hiverhq.com | Not observed |
| Integrations | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com | Instagram, Live Chat, Messenger, WhatsApp, email, Email integration, Instagram integration, Messenger integration, WhatsApp integration, BigCommerce, Ecwid, PrestaShop, Shopify, Squarespace, Wix, WordPress, Salesforce, Zendesk tidio.com |
| Compliance | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com | CCPA, GDPR, SOC 2 tidio.com |
| Free plan | Not observed | Yes tidio.com |
| Plans | Elite, Growth, Pro hiverhq.com | Premium, Free, Growth, Plus, Starter, Customer Service, Flows, Lyro AI Agent tidio.com |
| Pricing basis | /user/month hiverhq.com | Pay only for AI conversations tidio.com |
| Customers (their claim) | More than 10,000 teams worldwide use Hiver. hiverhq.com | Trusted by 300,000+ businesses: tidio.com |
Where they differ
- Tidio’s pages state a free plan; AirStack has not found that on Hiver’s pages.
- Hiver claims HIPAA on its own pages; Tidio’s pages read by AirStack do not mention it.
- Hiver claims ISO 27001 on its own pages; Tidio’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.