Hiver vs Pylon
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Hiver | Pylon | |
|---|---|---|
| What it says it does | Hiver is the agentic customer service platform where teams and AI work together to resolve customer issues across channels. hiverhq.com | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com |
| Starting at | $25 Growth · per user / month | $35 Phone · per user / month |
| Platforms | Android, iOS, Gmail, Outlook, Slack, WhatsApp, chat, voice hiverhq.com | Not observed |
| Deployment | Amazon web services (AWS) hiverhq.com | Not observed |
| Integrations | Jira, Salesforce, Stripe, Asana, CRMs, Shopify, Slack, Zoho CRM, Pipedrive, Copper, QuickBooks, Monday.com, ClickUp, Trello, PagerDuty, WooCommerce, Teamleader, HubSpot, NetSuite hiverhq.com | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com |
| Compliance | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 hiverhq.com | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com |
| Plans | Elite, Growth, Pro hiverhq.com | Advanced, Enterprise, Professional usepylon.com |
| Models supported | Not observed | ChatGPT, Claude usepylon.com |
| Pricing basis | /user/month hiverhq.com | Pylon's pricing is seat-based and credit usage-based. usepylon.com |
| Customers (their claim) | More than 10,000 teams worldwide use Hiver. hiverhq.com | Trusted by 1,500+ B2B customers globally usepylon.com |
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.