Gorgias vs Zoho Desk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Gorgias | Zoho Desk | |
|---|---|---|
| What it says it does | The Conversational AI platform for Ecommerce | Gorgias gorgias.com | AI help desk software zoho.com |
| Starting at | Not observed | Not observed |
| Integrations | BigCommerce, Magento, Shopify, WooCommerce, Attentive, Bloomreach, Loop Returns, Recharge, Yotpo, Reveal by Omniconvert, Stay Ai, SavedBy Package Protection gorgias.com | WhatsApp, Facebook Messenger, Telegram, WeChat, Line, OpenAI, DeepSeek, X zoho.com |
| Compliance | HIPAA, SOC 2 gorgias.com | Not observed |
| Free plan | Not observed | Yes zoho.com |
| Plans | Not observed | Express, Standard, Professional, Enterprise, Free Edition zoho.com |
| Pricing basis | AI Agent on every plan, pay only when it resolves a conversation. gorgias.com | ₹ 420 /user/month billed annually zoho.com |
| Customers (their claim) | 17,000+ ecommerce brands powered globally gorgias.com | Trusted by 125,000+ businesses globally zoho.com |
Where they differ
- Zoho Desk’s pages state a free plan; AirStack has not found that on Gorgias’s pages.
- Gorgias claims HIPAA on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
- Gorgias claims SOC 2 on its own pages; Zoho Desk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.