Gorgias vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Gorgias | Zendesk | |
|---|---|---|
| What it says it does | The Conversational AI platform for Ecommerce | Gorgias gorgias.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | Not observed | $19 Support Team · per user / month |
| Integrations | BigCommerce, Magento, Shopify, WooCommerce, Attentive, Bloomreach, Loop Returns, Recharge, Yotpo, Reveal by Omniconvert, Stay Ai, SavedBy Package Protection gorgias.com | Not observed |
| Compliance | HIPAA, SOC 2 gorgias.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Not observed | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | AI Agent on every plan, pay only when it resolves a conversation. gorgias.com | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | 17,000+ ecommerce brands powered globally gorgias.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Gorgias’s pages.
- Gorgias claims HIPAA on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Zendesk claims ISO 27001 on its own pages; Gorgias’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.