Front vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Front | Zendesk | |
|---|---|---|
| What it says it does | Front | Customer service platform, powered by AI front.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | $25 Starter · per user / month | $19 Support Team · per user / month |
| Integrations | AMGiNE, Aircall, Amazon Connect, Gong, Shipit Software, Microsoft Teams, AI Number / WhatsApp, FullContact, HubSpot, Microsoft Dynamics 365, Alloy, Asana, Birdie front.com | Not observed |
| Compliance | CCPA, GDPR, HIPAA, ISO 27001, SOC 2 front.com | ISO 27001, SOC 2 zendesk.com |
| Free plan | Not observed | Yes zendesk.com |
| Plans | Enterprise, Professional, Starter front.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | Not observed | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | Over 9,300 businesses trust Front for customer work that takes more than just a reply front.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk’s pages state a free plan; AirStack has not found that on Front’s pages.
- Front claims GDPR on its own pages; Zendesk’s pages read by AirStack do not mention it.
- Front claims HIPAA on its own pages; Zendesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.