Freshdesk vs Zendesk
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Freshdesk | Zendesk | |
|---|---|---|
| What it says it does | AI-Powered Customer Service Software freshworks.com | AI-Powered Customer Service Platform | Zendesk zendesk.com |
| Starting at | Not observed | $19 Support Team · per user / month |
| Compliance | Not observed | ISO 27001, SOC 2 zendesk.com |
| Free plan | Yes freshworks.com | Yes zendesk.com |
| Plans | Enterprise, Growth, Pro freshworks.com | Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot zendesk.com |
| Pricing basis | Not observed | Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers zendesk.com |
| Customers (their claim) | Trusted by 50,000+ businesses worldwide freshworks.com | See why 80,000+ companies choose Zendesk for AI service zendesk.com |
Where they differ
- Zendesk claims ISO 27001 on its own pages; Freshdesk’s pages read by AirStack do not mention it.
- Zendesk claims SOC 2 on its own pages; Freshdesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.