Freshdesk vs Tidio
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Freshdesk | Tidio | |
|---|---|---|
| What it says it does | AI-Powered Customer Service Software freshworks.com | AI Customer Service That Turns Chats Into Revenue | Tidio tidio.com |
| Starting at | Not observed | $ 24.17 Starter / month free plan listed |
| Platforms | Not observed | Android, Browser, Mac, Windows, iOS tidio.com |
| Integrations | Not observed | Instagram, Live Chat, Messenger, WhatsApp, email, Email integration, Instagram integration, Messenger integration, WhatsApp integration, BigCommerce, Ecwid, PrestaShop, Shopify, Squarespace, Wix, WordPress, Salesforce, Zendesk tidio.com |
| Compliance | Not observed | CCPA, GDPR, SOC 2 tidio.com |
| Free plan | Yes freshworks.com | Yes tidio.com |
| Plans | Enterprise, Growth, Pro freshworks.com | Premium, Free, Growth, Plus, Starter, Customer Service, Flows, Lyro AI Agent tidio.com |
| Pricing basis | Not observed | Pay only for AI conversations tidio.com |
| Customers (their claim) | Trusted by 50,000+ businesses worldwide freshworks.com | Trusted by 300,000+ businesses: tidio.com |
Where they differ
- Tidio claims GDPR on its own pages; Freshdesk’s pages read by AirStack do not mention it.
- Tidio claims SOC 2 on its own pages; Freshdesk’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.