Five9 vs NICE CXone
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Five9 | NICE CXone | |
|---|---|---|
| What it says it does | AI Contact Center Platform for Smarter CX | Five9 five9.com | NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single, unified foundation. nice.com |
| Starting at | $ 119 Digital · per user / month | $2 The Ultimate Government Experience · per user / year |
| Deployment | Not observed | cloud nice.com |
| Integrations | Cresta, Dynamics 365, Google Cloud, Salesforce, ServiceNow, Zendesk, Dynamics, Oracle, ATT Office@hand, Microsoft Teams, RingCentral, Zoom five9.com | Prebuilt CRM integrations, Microsoft Dynamics, Oracle, Salesforce, ServiceNow, Zendesk nice.com |
| Compliance | HIPAA five9.com | ISO 27001, SOC 2 nice.com |
| Plans | Digital, Core, Plus, Pro, Enterprise five9.com | Core Suite, Essential Suite, Omnichannel Suite, Complete Suite, Ultimate Suite nice.com |
| Pricing basis | Prices above are per concurrent user five9.com | Per agent per month nice.com |
| Customers (their claim) | 4,000+ Customers five9.com | Not observed |
Where they differ
- Five9 claims HIPAA on its own pages; NICE CXone’s pages read by AirStack do not mention it.
- NICE CXone claims ISO 27001 on its own pages; Five9’s pages read by AirStack do not mention it.
- NICE CXone claims SOC 2 on its own pages; Five9’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.