Crisp vs Pylon
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Crisp | Pylon | |
|---|---|---|
| What it says it does | The AI Customer Support Platform for Every Business - Crisp crisp.chat | Pylon is the only agentic support platform purpose-built for B2B. usepylon.com |
| Starting at | $ 45 Mini / month free plan listed | $35 Phone · per user / month |
| Platforms | Mac, Windows crisp.chat | Not observed |
| Integrations | Adobe, Prestashop, Shopify, WooCommerce, Whatsapp Business, Zapier, Slack, GitHub, Salesforce, Hubspot crisp.chat | Chat Widget, Discord, Email, Microsoft Teams, Phone & SMS, Slack, Telegram, WhatsApp, Gong, Hubspot, Notion, Salesforce usepylon.com |
| Compliance | Not observed | GDPR, HIPAA, ISO 27001, SOC 2 usepylon.com |
| Free plan | Yes crisp.chat | Not observed |
| Plans | Crisp Plus, Essentials, Free, Mini, Plus, Enterprise crisp.chat | Advanced, Enterprise, Professional usepylon.com |
| Models supported | Not observed | ChatGPT, Claude usepylon.com |
| Pricing basis | Per month, per workspace crisp.chat | Pylon's pricing is seat-based and credit usage-based. usepylon.com |
| Customers (their claim) | Trusted by 10,000 companies of all sizes crisp.chat | Trusted by 1,500+ B2B customers globally usepylon.com |
Where they differ
- Crisp’s pages state a free plan; AirStack has not found that on Pylon’s pages.
- Pylon claims GDPR on its own pages; Crisp’s pages read by AirStack do not mention it.
- Pylon claims HIPAA on its own pages; Crisp’s pages read by AirStack do not mention it.
- Pylon claims ISO 27001 on its own pages; Crisp’s pages read by AirStack do not mention it.
- Pylon claims SOC 2 on its own pages; Crisp’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.