Aircall vs Mattermost
What each one’s own pages state, side by side. Every value is a quote AirStack found on that product’s pages; “Not observed” means AirStack has not found it on that product’s pages.
| Aircall | Mattermost | |
|---|---|---|
| What it says it does | Customer communications, evolved with AI that handles customer interactions, end to end. aircall.io | Zero-trust collaboration, automation and AI in private cloud, self-hosted, and air-gapped environments. mattermost.com |
| Starting at | $15 Standard · per user / month | Not observed |
| Platforms | Android, desktop, iOS aircall.io | desktop, embedded inside Microsoft Teams, mobile, web, Android, Mac, PC, iOS mattermost.com |
| Deployment | AWS aircall.io | fully air-gapped, private cloud, self-hosted, cloud-based hyperscalers, on-prem data centers mattermost.com |
| Integrations | Bullhorn, HubSpot, Microsoft Teams, Pipedrive, Salesforce, Shopify, Zendesk, monday.com, Intercom, Slack, Zoho, Microsoft Dynamics, Gorgias, Help Scout, Richpanel, Klaviyo, Zapier aircall.io | Matrix, Microsoft Teams, XMPP, GitHub, Jira, ServiceNow, Global Relay, Proofpoint, GitLab, Zoom, Grafana, Prometheus, Pexip, Elasticsearch, Actiance, Amazon EKS, Azure Kubernetes Service, DigitalOcean Kubernetes, Google Kubernetes Engine, CircleCI, Confluence, GitLab Plugin, Jira Plugin, Zoom Plugin, BotKube, Cisco Syslog, Nagios, Sentry, Prometheus AlertManager Plugin, Chess Plugin mattermost.com |
| Compliance | GDPR, HIPAA, ISO 27001, SOC 2 aircall.io | CCPA, GDPR, ISO 27001, SOC 2 trust.mattermost.com |
| Free plan | Not observed | Yes mattermost.com |
| Plans | Enterprise, Essentials, Professional aircall.io | Enterprise, Enterprise Advanced, Professional mattermost.com |
| Open source | Not observed | Yes mattermost.com |
| Pricing basis | per license/month aircall.io | Not observed |
| Customers (their claim) | 24,000+ companies TRUST AIRCALL to power their customer communications aircall.io | Not observed |
Where they differ
- Mattermost’s pages state a free plan; AirStack has not found that on Aircall’s pages.
- Mattermost’s pages state that it is open source; AirStack has not found that on Aircall’s pages.
- Aircall claims HIPAA on its own pages; Mattermost’s pages read by AirStack do not mention it.
Prices are list prices as written on each pricing page; check them before you buy. Nothing here is a ranking or a recommendation.