IT service management
Software for an internal IT team's service desk: tickets, requests, changes and assets.
Includes: ITSM suites and employee service desks. Not: customer help desks (Help desks and ticketing).
For example: Jira Service Management, ServiceNow, Freshservice, TOPdesk.
9 listed products
| Product | What it says it does |
|---|---|
| SolarWinds Service Desk | A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with… |
| HaloITSM | Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution. |
| Zendesk for Employee Service | Employee Service Give employees the fastest resolutions through a scalable, intuitive platform |
| Ivanti Neurons for ITSM | Flexible proactive service management for the enterprise. |
| Jira Service Management | Unite teams on a single AI-powered platform to deliver service at scale. |
| ManageEngine ServiceDesk Plus | AI-driven unified service management platform for the digital enterprise |
| SysAid | SysAid: ITSM Software With Agentic AI That Gets IT Done |
| TOPdesk | Service management platform |
| Freshservice | Not observed |
8 of these are read from their own pages. A product appears where AirStack's category list places it; 7,865 of 13,386 listed products carry no category yet.